We had an unfortunte experience with a delivery man who just dropped our mattress off outside without notifying us in a completely smashed box, that was also open. Eve handled it swiftly and sent us a complementary pillow free of charge. Great service.
The matress itself is absolutely
wonderful. We were worried it might be too soft due to some of the reviews, but it's actually quite firm, which is great for our backs. I get rashes when I'm too hot, and I find that this mattress is nicely tempered, as well.
We put the 100 day mark in our calendar so we could return it if needed, but we deleted it after a few days. We couldn't be happier with the mattress!